Question 1

What is OmniSocials?

Accepted Answer

OmniSocials is an affordable all-in-one social media management platform that helps individuals, businesses, and agencies manage their social media presence efficiently. From one centralized dashboard, you can plan, create, schedule, and publish content across all major social networks, track analytics, engage with your audience, and collaborate with your team.

Question 2

How do I get started with OmniSocials?

Accepted Answer

Getting started is easy! Simply sign up for our 30-day free trial—no credit card required. Once you've created your account, connect your social media accounts, explore the content calendar, and start scheduling your first posts. Our intuitive interface makes it simple to get up and running in minutes.

Question 3

Do I need any technical skills to use OmniSocials?

Accepted Answer

Not at all! OmniSocials is designed with simplicity in mind. Our user-friendly interface makes it easy for anyone to manage their social media, regardless of technical expertise. We also provide helpful guides and tutorials to help you make the most of all our features.

Question 4

Is there a free trial available?

Accepted Answer

Yes! We offer a generous 30-day free trial that gives you full access to all features. No credit card is required to start your trial. This gives you plenty of time to explore the platform and see how it can transform your social media workflow.

Question 5

Can I schedule posts in advance?

Accepted Answer

Absolutely! Scheduling is at the heart of what we do. You can plan and schedule posts days, weeks, or even months in advance across all your connected social accounts. Our visual content calendar makes it easy to see your entire posting schedule at a glance and drag-and-drop to reschedule content as needed.

Question 6

What types of content can I schedule?

Accepted Answer

OmniSocials supports a wide variety of content types including regular posts, images, videos, carousels, Stories, and Reels. You can also schedule different content variations for different platforms, optimizing your message for each network's unique audience and format.

Question 7

Does OmniSocials provide analytics and reporting?

Accepted Answer

Yes! We provide comprehensive analytics that track key performance indicators including engagement rates, reach, impressions, follower growth, and more. Our reports help you understand what content resonates with your audience, the best times to post, and how your social media presence is growing over time.

Question 8

Can I manage multiple brands or clients?

Accepted Answer

Yes! With workspaces, you can manage multiple brands or clients from a single OmniSocials account. Each workspace keeps calendars, analytics, assets, and permissions neatly separated so you can manage multiple brands without any overlap or confusion.

Question 9

What is a workspace?

Accepted Answer

A workspace is a dedicated space for one brand or client where you plan, create, schedule, and analyze content. Per workspace, you can connect exactly one account per supported platform (e.g., one Facebook Page, one Instagram account, one LinkedIn Page, etc.). Workspaces keep calendars, analytics, assets, and permissions neatly separated so you can manage multiple brands without overlap.

Question 10

What is the best time to post on social media?

Accepted Answer

The best posting times vary depending on your specific audience and platform. Generally, weekdays during lunch hours (11am-1pm) and evenings (7pm-9pm) tend to see higher engagement. OmniSocials analytics can help you identify when your specific audience is most active, allowing you to optimize your posting schedule for maximum reach and engagement.

Question 11

Can I preview how my posts will look before publishing?

Accepted Answer

Yes! OmniSocials provides post previews that show you exactly how your content will appear on each platform before you publish. This helps ensure your images are properly sized, your text doesn't get cut off, and everything looks perfect before it goes live.

Question 12

Which social media platforms does OmniSocials support?

Accepted Answer

We currently support Facebook Pages, Instagram (including Stories and Reels), LinkedIn (profiles and pages), YouTube, TikTok, Pinterest, Threads, Mastodon, and Bluesky. We're continuously adding new integrations based on user demand, so if there's a platform you'd like to see, let us know!

Question 13

Can I post to Instagram directly from OmniSocials?

Accepted Answer

Yes! OmniSocials offers direct publishing to Instagram, including feed posts, Stories, and Reels. Thanks to our official Instagram API integration, your content is published seamlessly without any manual intervention required.

Question 14

Do you support TikTok scheduling?

Accepted Answer

Yes! You can schedule and publish TikTok videos directly from OmniSocials. Plan your TikTok content strategy alongside your other social channels and maintain a consistent posting schedule across all platforms.

Question 15

Can I schedule YouTube videos with OmniSocials?

Accepted Answer

Yes, OmniSocials supports YouTube scheduling. You can upload and schedule videos to publish at optimal times for your audience. Manage your entire video content strategy from our unified dashboard.

Question 16

Will you add support for more platforms?

Accepted Answer

Absolutely! We're constantly expanding our platform support based on user feedback and market demand. If there's a specific platform you'd like us to integrate, please reach out to us at help@omnisocials.com.

Question 17

How much does OmniSocials cost?

Accepted Answer

OmniSocials is just $10 per workspace per month when billed annually, or $12 per month when billed monthly. This includes all features—scheduling, analytics, team collaboration, and more. No hidden fees, no complicated tiers.

Question 18

What payment methods do you accept?

Accepted Answer

We accept all major credit cards (Visa, Mastercard, American Express), Google Pay, Apple Pay, and iDEAL. All payments are processed securely through Stripe's encrypted payment system. You can update your payment method anytime in your account settings.

Question 19

Can I cancel my subscription at any time?

Accepted Answer

Yes, you can cancel your subscription at any time from your account settings. If you cancel, you'll continue to have access to your account until the end of your current billing period.

Question 20

Do you offer refunds?

Accepted Answer

Yes! If you're not satisfied with OmniSocials, we offer a 14-day money-back guarantee. Simply email help@omnisocials.com within 14 days of your first payment and we'll process a full refund, no questions asked.

Question 21

Are there any hidden fees?

Accepted Answer

No hidden fees whatsoever. Our pricing is transparent and straightforward. You pay for workspaces and, optionally, for team members or clients if you use our organization features. That's it.

Question 22

Do you offer discounts for nonprofits or educational institutions?

Accepted Answer

Yes! We believe in supporting organizations making a positive impact. We offer special pricing for registered nonprofits and educational institutions. Please contact us at help@omnisocials.com with proof of your nonprofit or educational status to learn about available discounts.

Question 23

Is it safe to connect my social media accounts to OmniSocials?

Accepted Answer

Absolutely! Security is our top priority. We use industry-standard OAuth protocols for all social media connections, which means we never see or store your social media passwords. Your access tokens are encrypted using advanced encryption and stored securely.

Question 24

How does OmniSocials protect my data?

Accepted Answer

We employ multiple layers of security including SSL/TLS encryption for all data in transit, encryption at rest for stored data, and regular security audits. We follow industry best practices to ensure your data is always protected.

Question 25

Can I revoke OmniSocials' access to my social accounts?

Accepted Answer

Yes, you can revoke access at any time—either directly from within OmniSocials or from your social media account settings. Please note that revoking access will prevent any scheduled posts from being published to that account.

Question 26

Do you sell my data to third parties?

Accepted Answer

Absolutely not. We never sell, rent, or share your personal data or content with third parties for their marketing purposes. Your data is yours. We only use it to provide and improve our services. You can read our full Privacy Policy for more details.

Question 27

Can I invite team members to OmniSocials?

Accepted Answer

Yes! Create an organization to collaborate with your team. Invite members, create teams, and assign roles with granular permissions. Organizations are an add-on priced at $10 per user/month (billed annually) or $12 per user/month (billed monthly).

Question 28

What are approval workflows?

Accepted Answer

Approval workflows let you require one or more approvers to review a post before it's published. Configure them per workspace and choose who must approve: teammates, managers, or clients. Approvers are notified and can approve or decline with feedback. Declined posts return to drafts so you can make revisions. You can make approvals mandatory for specific roles or channels.

Question 29

Can I add clients to review and approve content?

Accepted Answer

Absolutely! You can invite clients to specific workspaces, manage their permissions, and set up approval workflows. Clients can review scheduled content, approve or request changes, and you can even send them weekly or monthly reports.

Question 30

How do I manage permissions for different team members?

Accepted Answer

OmniSocials offers granular permission controls. You can create custom roles and assign specific permissions to each team member. Control who can create, edit, schedule, or publish content. You can also restrict access to specific workspaces.

Question 31

Is there a limit to how many team members I can add?

Accepted Answer

There's no hard limit on team members. You can add as many team members as your organization needs. Each additional team member is billed at the same rate as a workspace: $10/month (annual) or $12/month (monthly).

Question 32

What kind of customer support does OmniSocials offer?

Accepted Answer

We offer email support at help@omnisocials.com. Our team is dedicated to helping you succeed and typically responds within 24 hours. We're constantly expanding our support options and help resources to better serve you.

Question 33

Is there a mobile app for OmniSocials?

Accepted Answer

Our mobile app is currently in development and on our roadmap. In the meantime, our web platform is fully responsive and works great on mobile browsers, so you can manage your social media on the go.

Question 34

What happens if a scheduled post fails to publish?

Accepted Answer

In the rare case that a post fails to publish, we'll notify you immediately so you can take action. Common causes include expired social media connections or platform API issues. We provide clear guidance on how to resolve any issues.

Question 35

Do you have an API for integrations?

Accepted Answer

Our public API is on our roadmap. We're building it to allow you to integrate OmniSocials with your existing tools and workflows. If you have specific integration needs, please reach out to us at help@omnisocials.com.

Question 36

I can't find my answer. How can I contact OmniSocials?

Accepted Answer

Our support team is here to help! You can reach us at help@omnisocials.com. We typically respond within 24 hours and are always happy to answer any questions you have.

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