Social Inbox

Manage all your social media messages, comments, and mentions in one place.

What You Can Do

The Social Inbox brings everything together so you don't have to switch between apps:

• Read and reply to DMs - Direct messages from your followers
• Respond to comments - Comments on your posts
• See who mentioned you - When someone tags your account
• Track story mentions - When someone mentions you in their story
• View engagement - Likes and shares on your content

Getting Started

Click Inbox in the sidebar to open it. You'll see a badge showing how many unread messages you have.

Supported Platforms

Right now, the inbox works with:

• Instagram - DMs, comments, mentions, and story mentions
• Facebook - Messages, comments, and mentions

We're adding more platforms soon!

Filtering Your Messages

By Type

Use the filter buttons at the top to focus on what matters:

• All messages
• Just DMs
• Just comments
• Just mentions
• Story mentions only

By Platform

You can also filter by platform if you want to focus on Instagram or Facebook separately.

Pro tip: Combine filters to see exactly what you need - like "Instagram DMs only."

Reading and Replying

The Conversation List

On the left, you'll see all your conversations showing:

• Profile picture and username
• A preview of the last message
• When it was sent
• A dot if it's unread

Click any conversation to open it.

Sending a Reply

1. Click on a conversation
2. Type your message in the reply box
3. Press Enter or click Send

That's it! Your reply goes directly to that person.

Real-Time Updates

Everything updates instantly:

• New messages appear right away
• Unread counts update automatically
• No need to refresh the page

Need Access?

If you can't see the inbox, you might need the access_social_inbox permission. Ask your workspace admin to add it for you.

Tips for Success

1. Reply quickly - Fast responses make customers happy
2. Use filters - Focus on one thing at a time
3. Check regularly - Set aside time throughout the day
4. Prioritize DMs - Direct messages usually need faster responses

Something Not Working?

Messages not showing?

• Make sure your social account is connected
• Check that you granted messaging permissions
• Try reconnecting the account

Can't send replies?

• Verify your account is still connected
• Some message types (like likes) can't be replied to

Messages seem delayed?

• This can happen due to platform limits
• Try refreshing the page