Connecting Social Platforms

Learn how to connect your social media accounts to OmniSocials for unified management.

Supported Platforms

OmniSocials supports the following social media platforms:

Instagram

• Posts, Stories, Reels
• Publishing, scheduling, inbox

Facebook

• Posts, Stories, Reels
• Publishing, scheduling, inbox

LinkedIn

• Posts
• Publishing, scheduling

TikTok

• Videos
• Publishing, scheduling

YouTube

• Videos, Shorts
• Publishing, scheduling

Pinterest

• Pins
• Publishing, scheduling

Bluesky

• Posts
• Publishing, scheduling

Threads

• Posts
• Publishing, scheduling

Mastodon

• Posts
• Publishing, scheduling

Google Business

• Posts
• Publishing, scheduling

Connecting Your First Platform

During onboarding (Step 3), you'll be prompted to connect at least one social channel:

1. Click on the platform you want to connect
2. You'll be redirected to that platform's authorization page
3. Sign in to your account (if not already signed in)
4. Grant OmniSocials the necessary permissions
5. You'll be redirected back to OmniSocials

Note: You must connect at least one social channel to complete the onboarding process.

Platform-Specific Setup

Instagram & Facebook

Instagram and Facebook are connected through Meta Business Suite:

1. Click Connect Instagram or Connect Facebook
2. Sign in to your Facebook account
3. Select the Facebook Page(s) you want to connect
4. For Instagram, ensure your Instagram account is linked to a Facebook Page
5. Grant the required permissions

If you have multiple pages: A modal will appear asking you to select which page to use as your primary connection.

LinkedIn

LinkedIn allows you to connect either your personal profile or company pages:

1. Click Connect LinkedIn
2. Sign in to your LinkedIn account
3. Grant permissions
4. If you have company pages, you'll be asked to choose between:
   • Your personal profile
   • One of your company pages

TikTok

1. Click Connect TikTok
2. Sign in to your TikTok account
3. Grant OmniSocials permission to post on your behalf
4. Ensure your TikTok account is a Business or Creator account

YouTube

1. Click Connect YouTube
2. Sign in to your Google account
3. Select the YouTube channel you want to connect
4. Grant the required permissions

Other Platforms

For Bluesky, Threads, Mastodon, Pinterest, and Google Business, follow the on-screen prompts specific to each platform.

Managing Connected Accounts

Viewing Connected Accounts

To see all connected accounts:

1. Go to Settings > Organisation > Workspace
2. View the list of connected social channels

Reconnecting an Account

Sometimes you may need to reconnect an account (e.g., after changing your password):

1. Go to Settings > Organisation > Workspace
2. Find the disconnected account
3. Click Reconnect
4. Follow the authorization process again

Disconnecting an Account

To remove a social account:

1. Go to Settings > Organisation > Workspace
2. Find the account you want to disconnect
3. Click Disconnect
4. Confirm the disconnection

Note: Disconnecting an account will not delete any posts you've already published.

Troubleshooting

Connection Failed

If a connection fails:

• Ensure you're signed in to the correct account
• Check that you have admin/owner permissions for business pages
• Try clearing your browser cache and cookies
• Disable browser extensions that might interfere

Permissions Issues

Some platforms require specific account types or permissions:

• Instagram: Must be a Business or Creator account linked to a Facebook Page
• TikTok: Must be a Business or Creator account
• LinkedIn Pages: You must be an admin of the company page
• YouTube: You must be a channel owner or manager

Account Not Showing

If your account doesn't appear after connecting:

• Refresh the page
• Check that you granted all required permissions
• Try disconnecting and reconnecting the account

Best Practices

• Connect all relevant accounts: The more platforms you connect, the more efficiently you can manage your social presence
• Use business accounts: Business/Creator accounts offer more features and better API access
• Keep credentials secure: Only connect accounts through the official OmniSocials interface
• Regular check-ins: Periodically verify your connections are still active

Next Steps

After connecting your platforms:

1. Create your first post
2. Explore the content calendar
3. Set up your social inbox